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¿NECESITAS MÁS AYUDA?
Returns & Refunds
información de entrega
información de entrega
información de entrega
información de entrega
información de entrega
We offer free returns to the following countries;United Kingdom (mainland), United States, Canada, Germany, Austria, Switzerland, France, Belgium, Netherlands, Sweden, Denmark, Finland, Norway, Australia, New Zealand and Ireland.If your country is not listed here you may be responsible for the cost of your return.
In the unlikely event you've received a faulty item, check out our 'Received a faulty item?' page.
Please don't return any damaged or incorrectly delivered goods unless you're told to by a member of our support team. If you do this, it will delay us resolving your issue.
RETURNS POLICY
Any unwanted product must be returned within 30 days from when your Wikiō order is delivered (if the order was placed online) or was purchased (if you bought the items in our London Retail Store).
WHAT ITEMS CAN I RETURN?
We get it - sometimes something just doesn't work for you and you want to return or exchange. As long as your item(s) were either purchased from, wikiō.com and are still in their original condition, you can return these within 30 days. Please see the below for any exceptions to this rule:
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All Underwear & Swimwear can't be returned for hygiene reasons.
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Socks can be returned if they are sealed in their original packaging.
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All bottles are non-returnable due to hygiene reasons.
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Personalized items can't be returned.
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Supplements are only returnable if unopened, where the seal remains unbroken, and in a perfect resalable condition, in its original packaging.
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In the US and Canada, items with a final discount of 60% or more are 'Final Sale' and are not eligible for returns, exchanges, refunds, or store credit. These items will be marked 'Final Sale' on the product page and will be clearly visible at checkout.
This does not affect your statutory rights.
To receive a full refund on eligible returns, all items must be returned to us unworn, unused, unwashed and in the same condition you received them. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund. All items are inspected on return.
WHEN WILL I GET MY REFUND?
This can depend on how long it takes your chosen returns courier to get the items back to us before being processed for a return at our warehouse. However, we will ensure your return is processed within a maximum of 7 days once it's back at our warehouse.
GOOD TO KNOWS...
We only offer refunds onto the original payment method used to make the order.
For purchases where a gift card is used to cover the full or part of the order total, the refund will be applied to the gift card first.
Refunds can take up to 7 days to be processed from the date we receive your order back to our warehouse. Please note it can take up to an additional 5 days for your refund to appear in your account once processed.
To find out how long a return may take to process from your location, please see HERE.
CAN I COMBINE MULTIPLE RETURNS INTO ONE RETURN?
The short answer is, no. Unfortunately, we're currently unable to process combined returns and therefore require you to send your returns from different orders separately.
Furthermore, returns registered separately, even if from the same order, can't be processed if returned in one package.
Combining the returns into the same package my cause an error in your refund, so please package separately!
If you've already sent back multiple returns in one package, please let us know so we can look into this for you. Please retain any proof of return postage receipts as we may need to view these as part of your return query.
información de entrega
We're sorry if you've received a faulty item! There's no need to return the item to us at this stage.
Unfortunately, we're only able to help if you purchased your item(s) from us directly. If you purchased from a third-party retailer or reseller, we'd recommend contacting them directly.
If you've purchased your item from our official web store wikiō.com, or a Wikiō event/pop-up, send us a message and we'll look into this for you.
Please send our Customer Support Team:
Your name and email address
Order number (e.g #UK123456)
Item name/description (if known)
Photos that show:
1. The fault as clearly as possible
2. Full-length photo of the item
3. The Wikiō logo and label
All claims for orders arriving with damaged or wrong items must be made within 7 days of the delivery date.
If you don't have your Order Number or receipt available, then a return will be at the store manager’s discretion and will be for either an exchange only or processed to a gift card. You will be entitled to a refund or exchange equal to the current price of the faulty item(s).
MORE QUESTIONS?
Please contact our support team here.
¿NECESITAS MÁS AYUDA?
Por favor, póngase en contacto con nuestro equipo de soporte aquí
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