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¿NECESITAS MÁS AYUDA?
Technical
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Accessing My Wikiō Account
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WHY SHOULD I GET A WIKIŌ ACCOUNT?
It's more of a question of why wouldn't you! An Account is easy create and allows you to access your account details and order history, start a return and edit your saved addresses for faster checkout!
HOW DO I CREATE AN ACCOUNT?
That's easy!
1. Hit the 'My Account' button
2. Select the 'Create An Account' link
3. Fill in the relevant fields and click 'Create Account'
You can then sign into your account under the My Account section anytime to see your account details, order history and much more.
*Please note that placing an order doesn't automatically create an account.
I CAN'T LOG INTO MY ACCOUNT?
Getting an error message when logging into your account? Or maybe you forgot your password just like you forgot your headphones on leg day? Yeah, we feel your pain.
There are a few things you can do to solve the issue;
Ensure you’re on the correct store as your login is unique to your location
Check you’re using the same email address you used to sign up
Have you just forgotten your password? Hit the button below to reset
Please note that we're unable to amend the email address on your account, therefore, if for any reason you wish to change your email address, you'll need to create a new account following the steps above.
If following the steps above doesn't help, send us a message and we’ll look into it for you!
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WANT TO DELETE YOUR WIKIŌ ACCOUNT? NO PROBLEM!
If you want to delete your Wikiō account, just click the ‘DELETE MY ACCOUNT’ button below.
It can take up to 30 days to process your request, but please be aware that once this request has been made you may lose access to your account immediately.
DELETING YOUR ACCOUNT MEANS:
You will not be able to log into your account on the Wikiō Website.
All order history from the Wikiō Website (if you've shopped with us previously) will be deleted.
If you're okay with this, click 'DELETE MY ACCOUNT' below to complete our ID verification process; we need to verify that we are speaking to the account holder as this helps us to protect your personal information. Only you (or if you are unable, someone acting on your behalf) has the right to ask for your personal information to be deleted.
Our team will then action your request as soon as possible and will update you as soon as this request has been actioned! This can take up to 30 calendar days to be actioned, but we will aim to complete your request as soon as possible.
DELETING YOUR ACCOUNT DOES NOT MEAN:
That we will delete all of the information we hold about you.
We wanted to make sure that you understand that the right of deletion is not an absolute right; this means that even where you have asked us to delete your personal information, we may need to keep it for the following reasons:
where your information is still necessary for the purposes for which we collected it, for example we need it to comply with our contractual obligations to you relating to the purchase of our products;
we must keep it so that we can comply with our legal obligations, for example information relating to your purchases must be kept so that we are able to comply with our statutory audit requirements and for tax purposes, and we will need to keep some of your information to demonstrate our compliance with our legal obligations in relation to this request; or
we need it to establish, exercise or defend legal claims.
If you still want to delete your Wikiō account, just click the ‘DELETE MY ACCOUNT’ button below.
If you want to know more about your rights in relation to your personal information, please click HERE
MORE QUESTIONS?
Please contact our support team here.
¿NECESITAS MÁS AYUDA?
Por favor, póngase en contacto con nuestro equipo de soporte aquí
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